Managing and Maintaining Your Winston-Salem Investment

Once a well-qualified tenant is in place, our work does not stop. In fact, it only begins the Winston-Salem management process that will result in higher earnings, fewer headaches, and lower expenses for you. We know that there’s a lot of risk involved in renting out a property to tenants. We help you manage that risk by offering a full-service property management plan that’s unique to your needs and your property.

We have a lot of experience with HOAs, so if your rental property happens to be in an HOA, we’ll make sure your tenants are aware of the requirements and the rules. We’ll coordinate the entire leasing process from the move-in to the lease renewal.

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Owner Services

Protecting the Condition of Your Rental Home

Maintaining your investment is one of the biggest responsibilities we have. We will respond to every maintenance request that comes in from the tenant, whether it’s a routine repair or a major project. We have a 24-hour emergency hotline which means there’s never an opportunity for further damage to be done if something goes wrong. We’re available, accessible, and responsive.

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Our experience in the Winston-Salem rental market makes it easy for us to find highly qualified, professional vendors and contractors to take care of any of your property’s needs. The volume of work we provide to our licensed and insured partners means we get their best pricing, keeping your repairs and maintenance cost-effective and efficient.

We know that preventative maintenance is important. Whether it’s your HVAC system, pest control, or watching out for the lifespan of your appliances, we’re going to do everything you can to stop a maintenance problem before it starts.

Maintaining Winston-Salem homes in West End, Buena Vista, Ardmore, Sherwood Forest, and Greenbrier Farm.

Rent Collection and Lease Enforcement

The day-to-day details involved in managing your Winston-Salem rental property aren’t details you have to worry about yourself. We will take care of everything, from inspections to tenant relations to legal compliance.

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We do more than lease and manage your property. We also provide peace of mind. You can trust our systems and our processes because we know they work. They deliver a peaceful, profitable investment experience for you and a safe and habitable home for your tenants.

Our management plans are personalized because we know that your rental home is different from other rental homes. While we work hard to customize our work to what you need, there are a few standard services you can always count on. They include:

  • On-time rent collections

  • Ongoing tenant communication and relationship building

  • Lease enforcement

  • Periodic inspections

  • Service of notices

  • Vendor management

  • HOA management

  • Lease renewals

  • Security deposit management

Every detail is on our capable and professional hands. We’ll communicate as often or as little as you’d like, and you can always check in via your online portal to see where your investment property stands.

Screening Winston-Salem tenants in Twin City and Camel City.

Accounting and Technology Improves Performance

We’ve invested in a state-of-the-art property management software platform because we know that good technology leads to good property management. We’ve managed to automate a number of functions, including rent collection and lease signings. We use technology to market your property, manage showings, and document inspections.

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Part of our online platform includes an owner portal, for you, and a tenant portal, where residents can go online to pay rent, request maintenance, or send us a message. You can use your own portal to track income and expenses, view inspection reports, run reports, and communicate with us. This is especially beneficial for our out-of-state investors, but our local landlords love it too.

Your accounting statements will be frequent, accurate, detailed, and transparent. There’s no guesswork involved.

Managing rental properties throughout Winston-Salem, in zip codes like 27103, 27104, 27106, 27012, 27023.

Areas We Serve

CITY:

• Winston-Salem

• Greensboro

• High Point

NEIGHBORHOODS:

• West End

• Buena Vista

• Ardmore

• Sherwood Forest

• Greenbrier Farm

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What People Are Saying About Us

Google
5.0/5
Jul 23, 2025
Google - Capstone Realty Consultants
The maintenance people fixed my back gate and it works better than it ever has. It was getting so I could barely open it and now it opens easily. So thrilled.
Google
1.0/5
Apr 10, 2025
Google - Capstone Realty Consultants
Continues to be a terrible experience with Kellie at Capstone regarding billing for our HOA. She is far from pleasant to deal with, is often delayed in responding and handles customer concerns with less than stellar responses. Their online payment portal is atrocious. After paying our HOA dues in full before the beginning of the year - getting confirmation that I was paid in full, they are now coming after me for $13 due to a clerical error on THIER portal's part for not accommodating the increase in fees (admitted via email from Kellie). Best part? Their system can't accept a payment that low on the portal! Avoid Capstone at all costs!!!
Google
2.0/5
Nov 22, 2024
Google - Capstone Realty Consultants
Things started solid years ago, but fell off quickly. Don't make the same (costly) mistake I did in staying with them. Edit: We were long time clients, and we just put our house on the market. The repairs approved by them were shoddy at best. Our house got broken into during said repairs to the tune of almost $10K in expenses. I found this out in one of Kellie's hard to read emails... who uses script fonts in business emails? If they searched their emails... they can find out who I am.
Google
1.0/5
Nov 19, 2024
Google - Capstone Realty Consultants
I have lived in Chatham Wood since 2020 and the past two years have been horrible! Car break ins and shootings. Between you all and realpage rent is at the point where its getting outrageous. How can you all pay for someone to check on towing residents but you dont have the funding to get security in our neighborhood? We used to have pressure washing and nothing now. Bugs and cobwebs everywhere. Do you not take pride in your property or are you just trying to drain us of everything we have. The shooting/unalived person in front of my apt is very disheartening and could have been avoided if we did not have this unprofessional guy doing Trash Fairy pickups!! YOU ALL NEED TO DO BETTER!!!
Google
3.0/5
Nov 9, 2024
Google - Capstone Realty Consultants
They require you pay your HOA dues via their portal or snail mail check. If you use the portal they charge you a 3% processing fee. Not cool when you are strongly encouraged to use their portal.
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Want to Learn More?

At Capstone Realty Consultants, our finger is on the pulse of the Winston-Salem real estate and property management industry. Property owners, buyers, and prospective renters have already taken the steps necessary to educate themselves online. By the time you call us, you know what you want and what you need. We’re ready to answer your questions and meet those needs.

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Capstone Realty Consultants

4622 Country Club Rd, Suite 160 Winston-Salem, NC 27104
(336) 494-6080 | (336) 529-6348
info@capstonetriad.com