Protecting the Condition of Your Winston-Salem Rental

Protecting the condition of your investment property is mostly about maintenance, but it’s so much more than that. At Capstone Realty Consultants, we’re providing full-service protection through our inspections, preventative maintenance schedules, strict tenant screening, and deep understanding of the local, state, and federal laws.

There’s a lot of risk that comes with renting out a property. What you don’t need is growing liability thanks to deferred maintenance, unreported issues, and the wrong tenant creating damage and mayhem.

Work with our team not only to ensure your property is leased, managed, and maintained effectively, but also to ensure that its condition and value are protected.

This is how we help you earn more on your Winston-Salem rental property.

Property Management Protection for Winston-Salem, NC Landlords and Investors

Full-Service Maintenance and Repairs

From our 24/7 emergency maintenance hotline to our excellent relationships with local vendors, contractors, and service providers, we have maintenance completely covered.

Emergency repair calls are rare because we’re so dedicated to the routine and preventative care that we provide your rental property in Winston-Salem. But they do happen, and when tenants call, we’re ready to act right away. This not only serves tenant satisfaction (and increases retention), it also mitigates any further damage and expense to your investment.

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Our routine repair requests are treated with the same sense of urgency. Tenants have the benefit of making convenient requests online, and we keep everyone updated on how the repairs are progressing.

Preventative services are cost-effective and the best shot we have at preserving and protecting your property condition.

We partner with tenants and vendors to make sure that surprises are rare and costs are contained. When you partner with Capstone Realty Consultants, your Winston-Salem rental property is well-maintained. Always.

Routine Property Inspections

Careful and frequent inspections allow us to ensure that your property is in good condition, habitable, and attractive. We want to attract and identify the best qualified renters in the market, and to do that, we need to make sure we’re offering a home they want to rent.

The move-in inspection will be conducted before your tenant is placed, and it not only allows us to ensure that everything is safe, functional, and ready for move-in, but also gives us the opportunity to document the condition of your property before your new residents take possession. This is an important part of protecting your home and your profitability.

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The move-out inspection is pretty much the same. We’ll take the same pictures and evaluate the same systems and functions and determine whether what we’re seeing at the end of a lease is wear-and-tear or tenant damage.

Routine inspections during the lease term allow us to check the condition of your investment and make sure your tenants are performing as expected. We always keep a close eye on your rental home, whether it’s vacant or occupied.

Proactive Tenant Accountability

One of the best ways that we can protect your Winston-Salem rental property is by establishing good relationships with tenants. When tenants trust us and value our work on your behalf, they’re more likely to pay rent on time, take care of your home, and follow the terms of the lease agreement.

Most importantly, they’re more likely to renew the lease agreement, saving you from costly turnover and vacancy costs.

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But we balance tenant service with tenant accountability. This is important when it comes to protecting your rental investment. When tenants cause damage, we expect them to pay for it.

At Capstone Realty Consultants, we lay out our expectations early, and we reinforce them often. Our residents are well-qualified and closely screened, and that gives us a sense that they’ll help us protect your property. Before moving in, we go over the lease agreement. They know they’ll be responsible for any damage they cause. They understand that we want to hear about repair needs or problems right away.

Don’t leave anything to chance. Work with our team.

    “My rental home in Ardmore has been managed by Capstone. Yes, I found them to be knowledgeable, efficient, courteous but firm in difficult situations. But these qualities would mean nothing if not being used with integrity. The upright integrity of the management and staff is what has impressed me the most. I value their honesty the most.”

    – Evangelia Artist

    Areas We Serve

    CITY:

    Winston-Salem

    Greensboro

    High Point

    NEIGHBORHOODS:

    West End

    Buena Vista

    Ardmore

    Sherwood Forest

    • Greenbrier Farm

    Trusted By Industry Leaders

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    What People Are Saying About Us

    Google
    5.0/5
    Jul 23, 2025
    Google - Capstone Realty Consultants
    The maintenance people fixed my back gate and it works better than it ever has. It was getting so I could barely open it and now it opens easily. So thrilled.
    Google
    1.0/5
    Apr 10, 2025
    Google - Capstone Realty Consultants
    Continues to be a terrible experience with Kellie at Capstone regarding billing for our HOA. She is far from pleasant to deal with, is often delayed in responding and handles customer concerns with less than stellar responses. Their online payment portal is atrocious. After paying our HOA dues in full before the beginning of the year - getting confirmation that I was paid in full, they are now coming after me for $13 due to a clerical error on THIER portal's part for not accommodating the increase in fees (admitted via email from Kellie). Best part? Their system can't accept a payment that low on the portal! Avoid Capstone at all costs!!!
    Google
    2.0/5
    Nov 22, 2024
    Google - Capstone Realty Consultants
    Things started solid years ago, but fell off quickly. Don't make the same (costly) mistake I did in staying with them. Edit: We were long time clients, and we just put our house on the market. The repairs approved by them were shoddy at best. Our house got broken into during said repairs to the tune of almost $10K in expenses. I found this out in one of Kellie's hard to read emails... who uses script fonts in business emails? If they searched their emails... they can find out who I am.
    Google
    1.0/5
    Nov 19, 2024
    Google - Capstone Realty Consultants
    I have lived in Chatham Wood since 2020 and the past two years have been horrible! Car break ins and shootings. Between you all and realpage rent is at the point where its getting outrageous. How can you all pay for someone to check on towing residents but you dont have the funding to get security in our neighborhood? We used to have pressure washing and nothing now. Bugs and cobwebs everywhere. Do you not take pride in your property or are you just trying to drain us of everything we have. The shooting/unalived person in front of my apt is very disheartening and could have been avoided if we did not have this unprofessional guy doing Trash Fairy pickups!! YOU ALL NEED TO DO BETTER!!!
    Google
    3.0/5
    Nov 9, 2024
    Google - Capstone Realty Consultants
    They require you pay your HOA dues via their portal or snail mail check. If you use the portal they charge you a 3% processing fee. Not cool when you are strongly encouraged to use their portal.

    Want to Learn More?

    At Capstone Realty Consultants, our finger is on the pulse of the Winston-Salem real estate and property management industry. Property owners, buyers, and prospective renters have already taken the steps necessary to educate themselves online. By the time you call us, you know what you want and what you need. We’re ready to answer your questions and meet those needs.

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    Capstone Realty Consultants

    4622 Country Club Rd, Suite 160 Winston-Salem, NC 27104
    (336) 494-6080 | (336) 529-6348
    info@capstonetriad.com